On Board

Condor FlyConnect – Inflight Internet

With Condor FlyConnect, you can easily and conveniently stay connected to the digital world on board our A330neo, A320neo & A321neo fleet - whether you want to surf the Internet, write messages or work.

Condor FlyConnect: Well-connected on board

Condor FlyConnect is available during your flight and works on all your WiFi-enabled devices such as smartphone, tablet or laptop. Get comfortable on board and surf above the clouds.

How to use Condor FlyConnect on board of our A330neo, A320neo & A321neo in just a few simple steps:

Switch your mobile device to flight mode.
Activate WiFi and connect to Condor FlyConnect.
Open your browser and go to www.wifi-condor.com or scan the QR code in our inflight entertainment.
Choose your preferred package, and simply pay via credit card* or Apple Pay.
Sit back, relax and enjoy your surfing experience above the clouds!

_{*You can pay using all standard credit cards or ApplePay.}

The following options are available to you on board:*

_{*On-board purchases will be completed in EUR using the daily exchange rate.}

FlyConnect Surf (Short and medium-haul)

With FlyConnect Surf you can send text messages, check your emails, browse social media and surf the internet throughout your flight.

Price: 5 € | 5 USD | 7 CAD

FlyConnect Stream (Short and medium-haul)

With FlyConnect Stream, you can not only use all the functions of the Fly-Connect Surf Pass during the entire flight, but also stream your favourite films or music.

Price: 12 € | 13 USD | 18 CAD

FlyConnect Chat (Long-haul)

With FlyConnect Chat, you can send text messages via your smartphone or tablet and stay in touch with your family and friends throughout your flight with no time limit.

Price: 7 € | 7 USD | 10 CAD

FlyConnect Surf (Long-haul)

With FlyConnect Surf, you can surf online, send text messages, get up-to-date with your emails, stream music and use your VPN client throughout your flight with no time limit.

Price: 20 € | 21 USD | 30 CAD

Questions on Condor FlyConnect

What is Condor FlyConnect?	Condor FlyConnect is our internet and entertainment portal, which is available on board the Airbus A330neo, A320neo and A321neo. Passengers can use FlyConnect to purchase internet packages or access various entertainment content. From destination information and eJournals to a large selection of films and series - there is something for everyone.
Can I switch devices?	Yes. You will receive your personal login details after purchasing a Wi-Fi package. If you change your mobile device, these details enable you to log in on your new device and continue to make convenient use of FlyConnect.
Do other charges apply?	No, you only pay the usage fee.
How can passengers connect to Condor FlyConnect?	To connect to Condor FlyConnect, you need a WLAN-enabled device. The internet service is then available to you from cruising altitude. Switch on flight mode on your device and connect to the FlyConnect network. If the portal does not open automatically, open www.wifi-condor.com via a browser or scan the QR code on the seat in front of you.
Which payment methods are accepted for FlyConnect?	We offer various payment methods for our FlyConnect packages. You can pay by credit card or Apple Pay.
Who can I contact if I have technical problems with my purchased Internet package on board?	Long distance: Within the EU countries, Norway, Switzerland, USA, Canada, Japan, China, South Africa and New Zealand, call 00800 8687 8687 (toll-free) for assistance. From all other countries, please call +49 228 939 2000 (price per minute varies depending on the country). Our Internet provider can be contacted by e-mail here: hotspotservice@telekom.de Short and medium distance: The customer service team is available 24/7 a week, 365 days a week, while you are on board or on the ground. If you contact customer service during the flight, you have two options: You can read the FAQs or go directly to the chat for help. The chat is supported in English, Spanish, French and Portuguese. You have access to customer service at any time (24/7/365). Additional support is offered on the ground via chat, email or phone. Email: support@wifionboard.com Phone: +44-808-234-6774 (UK toll free) Phone: 08001802125 (DE toll free) Email or telephone support is available in English, French, Spanish and Portuguese, and email support is only available in German.