Arbitration board

Condor Air Services participates in a dispute resolution procedure before a consumer arbitration board. In the event of disputes in connection with a flight, you are entitled to turn to the Schlichtungsstelle Reise & Verkehr e.V. (arbitration board). The competent arbitration board can be contacted at the following address:

Schlichtungsstelle Reise & Verkehr e.V. 
Fasanenstraße 81
10623 Berlin

http://schlichtung-reise-und-verkehr.de

You can utilise the services of the Conciliation Body in connection with the following disputes, among others:

• Denied boarding
• Delayed boarding and cancellation of flights
• Downgrading of passengers to a lower class 
• Destroyed, damaged, lost or delayed baggage

In particular, the prerequisite for recourse to the arbitration board are the following:

• The financial claim must be a minimum of 10.00 euros and a maximum of 30,000.00 euros
• You have already contacted Condor about this matter or complaint and have not received a response within two months, or you are not satisfied with the way the matter or complaint is being handled.
• Your claim is not already pending before a court or has not already been resolved as part of a settlement.

You can also contact the European Commission’s Online Dispute Resolution (ODR) platform. The platform is located at https://ec.europa.eu/consumers/odr/